Privacy Policy

Privacy Policy
Effective Date: [1-Jan-2025]

1. About Elitesoft

Elitesoft (“we,” “us,” or “our”) is a software company based in Dubai, UAE. We are the developer, owner, and operator of Whisper CRM.

Elitesoft values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service, Whisper CRM, which facilitates WhatsApp Cloud API services for businesses.

By accessing or using Whisper CRM, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

 

Whisper CRM is only intended for use by businesses (as verified by Meta) and is not for personal use.

2. Definitions
  • Service: Refers to the Whisper CRM platform and related tools provided by Elitesoft, including its website and services for integrating WhatsApp Cloud API.
  • Personal Data: Information about a person that can be used to identify them, such as name, email, or phone number.
  • Usage Data: Data automatically collected when you use our service, like page visit duration, device information, or other system-generated details.
  • Cookies: Small files stored on your device (like a computer or phone) to help improve your experience with our service.
3. Information Collection and Use

We collect and use your information to provide and improve Whisper CRM services, ensure compliance with WhatsApp Cloud API policies, and enhance your overall experience. Below is a detailed breakdown:

       3.1. Information You Provide

    1. Account Information:
  • When you register for Whisper CRM, we collect your name, email address, phone number, business details, and payment information. This information is required to set up and manage your account.

         2. Customer Data

  • You may input customer-related data into Whisper CRM, such as contact details, messages, and interaction history. This data is processed solely for providing the CRM services you require.
    1. Support Requests:
  • If you contact us for support, we may collect details about the issue, including screenshots or log files, to resolve your concerns efficiently.

 

     3.2. Automatically Collected Information

    1. Usage Data
  • We collect data about your usage of Whisper CRM, such as IP addresses, browser types, access times, and actions taken within the platform. This helps us analyze trends and improve functionality.

 

  1. Device Information
  • Information about the devices you use to access Whisper CRM, including hardware models, operating systems, and browser details, may be collected.

 

  1. Cookies and Tracking Technologies:
  • We use cookies to enhance user experience and provide personalized content. Types of cookies include:
      • Session Cookies: Used to operate the platform during your session.
      • Preference Cookies: Store your preferred settings.
  • Security Cookies: Enhance platform security.
  • 3.3. Information from Third Parties
    1. WhatsApp Cloud API:
  • Data necessary for integrating and using WhatsApp Cloud API services may be shared with Meta as per their terms and policies.

 

  1. Service Providers:
  • We may receive additional information from trusted service providers, such as fraud prevention tools or analytics platforms, to enhance our services
4. How We Use Your Information

We use your information to deliver, improve, and customize our services, comply with legal obligations, and ensure the security of our platform. Below is a detailed overview of how we use your data:

4.1. Service Delivery and Management
  • To provide you with access to Whisper CRM services, including WhatsApp Cloud API integration.
  • To manage your account, subscriptions, and user preferences.
  • To process payments and send you transactional emails such as invoices and confirmations.
4.2. Communication and Support
  • To communicate with you about service updates, new features, and promotional offers.
  • To respond to your inquiries, support requests, and feedback.
  • To provide technical assistance and troubleshoot issues.
4.3. Service Optimization and Personalization
  • To analyze how you use Whisper CRM and improve its functionality.
  • To customize your experience based on your preferences and usage history.
  • To implement automated features such as smart suggestions and workflow optimizations.
4.4. Legal and Compliance Purposes
  • To comply with applicable laws, regulations, and industry standards.
  • To enforce our Terms of Service and other agreements.
  • To detect and prevent fraudulent activities, security breaches, or other harmful activities.
4.5. Marketing and Analytics
  • To send you newsletters, updates, and promotional content (with your consent, where required).
  • To analyze usage trends, user behavior, and overall platform performance to enhance our services.
  • To use aggregated, anonymized data for market research and business insights.
5. Sharing Your Information
     5.1. With Service Providers:
  • Trusted partners who assist in operating Whisper CRM, such as hosting providers or payment processors.
     5.2. With WhatsApp (Meta):
  •  For enabling WhatsApp-based services, in accordance with Meta’s policies. 
    5.3. With National Authorities:
  • If required by law, subpoena, or legal process, we may disclose your data.
6. Data Security

We take the security of your data seriously and implement industry-standard practices to ensure its safety. Our measures include:

1. Encryption:
  • Data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
2. Access Controls:
    • Only authorized personnel with a need-to-know basis have access to your data. Access is protected by strong authentication and monitoring protocols.
3. Regular Audits and Testing:
      • Our systems undergo periodic security audits and penetration testing to identify and address vulnerabilities.
4. Data Anonymization:
        • Where applicable, personal data is anonymized to reduce risks associated with unauthorized access

Despite our best efforts, no method of data transmission or storage is completely secure. We encourage you to protect your account credentials and notify us immediately if you suspect unauthorized activity.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Retention periods include:

1. Active Account Period:
        • Data is retained for the duration of your account’s activity to provide you with uninterrupted services.
2. Legal and Compliance Obligations:
        • Some data may be retained beyond account termination to meet legal, regulatory, tax, or accounting requirements.
3. Backup and Archival Purposes:
        • Certain data may be securely stored in backup systems for disaster recovery and archival purposes, subject to secure deletion policies.
4. Deletion and Anonymization:
        • When data is no longer required, we either delete it securely or anonymize it to ensure it cannot be linked back to you.

You may request deletion of your data at any time, subject to our legal and compliance obligations. To make such a request, contact us at support@elitesoft.ae.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data.
  • Request corrections to inaccurate data.
  • Request deletion of your data, subject to legal obligations.
  • Object to or restrict processing.
  • Transfer your data to another service provider.

To exercise your rights, contact us at support@elitesoft.ae.

9. International data transfer

Your data may be processed in countries outside your own, including those with differing data protection laws. By using Whisper CRM, you consent to such transfers with appropriate safeguards in place.

10. GDPR and CCPA Compliance

We offer a contract to ensure compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) to protect your personal data and uphold your privacy rights.

GDPR Rights (for EU Users):
  1. Access and Rectification:
    • You can request access to your personal data or ask for corrections if any data is incorrect.
  2. Data Portability:
    • You have the right to receive your data in a structured, commonly used format.
  3. Erasure:
    • You can request deletion of your data unless it is required for legal compliance or legitimate interest.
  4. Restriction of Processing:
    • You can request limitations on how your data is processed.
  5. Right to Object:
    • You can object to the processing of your data for specific purposes, such as direct marketing.
CCPA Rights (for California Users):
  1. Know Your Data:
    • You can request to know what personal data we collect, use, and share.
  2. Delete Your Data:
    • You can request deletion of your personal data unless exceptions apply (e.g., legal obligations).
  3. Non-Discrimination:
    • You will not face discrimination for exercising your privacy rights.
  4. Opt-Out of Sale:
    • We do not sell your personal data, but you may opt-out of data-sharing practices if applicable.

To exercise any of these rights, please contact us at support@elitesoft.ae.

11. Cookies and Tracking Technologies

Cookies are small files with a small amount of data that may include an anonymous unique identifier. These files are sent to your browser from a website and stored on your device. Other tracking technologies, such as beacons, tags, and scripts, may also be used to collect and analyze information to improve our service.

11.1. Managing Cookies

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

11.2. Types of Cookies We Use
  • Session Cookies:
    • Used to operate our service during your session.
  • Preference Cookies:
    • Used to remember your preferences and settings.
  • Security Cookies:
    • Used for security purposes to safeguard your data.
12. Third-Party Links

Our platform may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

14. Contact Us

For questions or concerns about this Privacy Policy:

Email: support@elitesoft.ae

Address: BLUE TITAN BUSINESS CENTER, 4th Floor

                NGI Building, Port Saeed, Dubai, UAE

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